Contact us
Email saina.bisht@happychases.com. Please include your in-game display name, your iPhone model and iOS version, and what happened. We usually reply within two working days.
Purchases
I bought something but didn't get it
Open the Shop and tap Restore purchases. Make sure you are signed in with the same Apple Account you bought with. Gems from gem packs are added once per purchase; if they are still missing after a restore, email us with the date of purchase.
How do I get a refund?
Apple handles all payments and refunds. Request one at reportaproblem.apple.com.
How do I cancel Shuttle Club?
On your iPhone, open Settings → [your name] → Subscriptions → Shuttle Club → Cancel Subscription. You keep Club benefits until the end of the period you paid for.
Progress
Will I lose my progress if I get a new phone?
Your progress is backed up automatically when you are online, and your player key is kept in iCloud Keychain. Sign in to the same Apple Account with iCloud Keychain turned on and your progress comes back after you reinstall.
Can I delete my data?
Yes. In the Game, open Settings → Privacy & data → Delete my data. This permanently deletes your cloud backup and leaderboard scores and resets progress on your phone; purchases stay with your Apple Account. Gameplay analytics (only collected if you opted in) expire automatically within 3 months. You can also email us to ask. See the Privacy Policy for details.
Ads and privacy
Can I stop ads being personalised?
Yes. In the Game go to Settings → Privacy. Turning personalisation off does not change how many ads you see. The Remove Ads purchase stops between-match ads, and Shuttle Club removes ads entirely.
Gameplay
How do I play?
With Swipe controls, swipe up through the shuttle as the yellow ring closes. Direction aims, swipe length sets power, and a fast long swipe on a high shuttle smashes. Classic controls use a joystick and shot buttons. Switch any time in Settings, or replay the tutorial from there.
Is it pay-to-win?
No. Difficulty adapts to your skill, gear bonuses are small (at most +8%) and can be earned by playing, and the daily challenge uses the same standard gear for everyone.
Legal
HappyChases Media Works (OPC) Private Limited
HappyChases, Kursi Cowork, 3rd Floor, LK Logistics and Corporate Park, Raipur, Chhattisgarh 492015, India
Email: saina.bisht@happychases.com